Frequently Asked Questions

Baruchiel builds software for a growing range of industries including entertainment, security, logistics, healthcare, finance, and education. Our proprietary products are purpose-built for specific sectors, and our custom development team can work within any industry that has a well-defined software problem to solve.

Project timelines depend entirely on scope and complexity. A focused internal tool may take 4–8 weeks; a full-scale platform with integrations can take 3–6 months or more. After an initial discovery conversation, we provide a detailed timeline estimate as part of your project proposal. We work in clearly defined phases so you always know what is being built and when.

Yes. Every project delivery includes documentation and a handover period. Ongoing support and maintenance can be arranged under a separate retainer agreement, covering bug fixes, performance monitoring, dependency updates, and feature additions as your needs evolve.

Custom projects are priced on a fixed-price basis agreed before work begins. Pricing depends on the scope, complexity, and timeline of your project. There is no standard rate card — every engagement is scoped individually. Submit a contact form describing your project and we will come back to you with a structured proposal.

Yes. All Baruchiel software products are accessible worldwide. Mythos subscriptions are processed through Lemon Squeezy, which handles international payments and local tax compliance automatically. Collector plans are arranged directly with each organization, with online payments powered by Paystack.

Yes. The Mythos desktop app is free forever — download it and start writing immediately, no account required; upgrade to Pro whenever you want cloud sync and the web app. Collector has a live demo you can explore right now at collector.baruchiel.com, and you can request a guided walkthrough or a demo tailored to your organization via the contact form.

The more detail you can share, the more accurate our proposal will be. Useful information includes: what problem you are trying to solve, who the end users are, any systems or data sources that need to integrate, your target timeline, and any budget constraints. You do not need a technical specification — a plain description of your goals is a perfect starting point.

Yes. We are happy to sign a mutual NDA before detailed project discussions begin. Contact us and we will arrange this as part of the initial engagement process.

We choose the best tool for each project rather than enforcing a single stack. We work across modern web and mobile technologies, cloud infrastructure, and database platforms. If you have an existing technology environment, we will work within or alongside it. Technology choices are discussed and agreed as part of the project scoping process.

Software subscriptions are non-refundable after a billing cycle begins — free tiers and live demos let you evaluate every product before paying. For billing errors such as duplicate charges, we refund in full upon verification. Custom service project refunds are governed by the project-specific agreement. Full details are on our Refund Policy page.